Support2019-08-21T19:28:28+00:00

Wight Wave FAQ’s

We’ve created a support page that could come in handy. Take a look and see if this helps and if you’re still stuck then get in touch with us!

Not entirely, we do have some customers with smaller budgets that require something alittle less robust than a WordPress site, from a quick landing page to a signup form. If this is something you’re looking for then do get in touch to disucss with us.

With urgent issues, we normally respond within the 30 minutes of being made aware of the issue at hand. We categorise our requests into three sections:

  • Urgent
  • Important
  • BAU (Business as usual)

This will all become clear when we have our brand new service desk up and running.

Of course. We back up all sites weekly as standard and will always backup sites when there is maintenance to be performed on them. This is all part of our new Maintenance Plan which is explained in more detail below.

Of course, Ideally we like to think our solutions will run seamlessly and with our servers running at approximately 99.8% uptime, we don’t see this being an issue but we obviously plan for this to happen and will alert you if anything does happen and will provide you with the information about the cause of the issue and how it was fixed. If there are any precautios we can take in future to protect this from happening then we will also let you know of this too.

Our maintenance package costs £45 per month and this includes the following:

  • Daily Security Scans of websites
  • 2 Hours Development time a month
  • WordPress & Plugins Updates done for you
  • Hosting Packaes updates and serviced regularly
  • Unlimited Troubleshooting and Queries
  • Regular Website Backups
  • Website Analytics Report provided

If you are moving to another provider or in fact moving to us from another provider then we will of course be on hand to help migrate over the current site. Please be sure to provide any relevant information needed for this to run smoothly.

Domains can either be purchased by yourselves in advance to creating your project or if this is a new project then we can assist in sourcing a new domain. Our Prices for domains can be found under the Website Package section.

Lorem ipsum dolor sit amet, eum eu choro pertinax. Noluisse mandamus constituam eos eu, ex delectus imperdiet usu, usu no dicit comprehensam. No dicit menandri inimicus quo, ei his liber definiebas liberavisse, ad alii maluisset dignissim vel. Vix scripta accusam ut. Id sed veri simul democritum, ut ius inani sapientem.

Yes, we don’t build any websites that are not responsive to the most up to date devices including mobile phones and tablets.

We can provide a monthly Google Analytics report which will outline the most important dat retrieved from your site over the previous month, broken down into sections like behaviour, audience and acquisition

Our websites are hosted on a Dedicated Hosting package which provide unlimited webspace and can be bought for £10.00 a month if you don’t already have hosting.

We can be reached by email at info@wight-wave.com or by phone on 07704 010515. We do have a Contact page which also has all this information avaiable.

Take the first steps here!

Get in contact with us today to start the journey

CONTACT US

Our Maintenance Plan

We’ve crafted a maintenance plan that will cover you from every angle.
Take a look and enquire if you’d like to sign up for this plan.

  • Daily Security Scans

  • 2 Hours of Development a month

  • WordPress & Plugin Updates done for you

  • Hosting Maintenance performed regularly*

  • Unlimited queries/change requests

  • Regular website backups

  • Monthly Google Analytics Report

* Hosting Maintenance usually doesn’t effect the running of sites on the server but this maintenance is essential for all sites hosted. customers will be notified prior to this maintenance being undetaken

Found an issue?

Raise a ticket on our support desk and we’ll get it seen to.

RAISE A TICKET